Question 1

What's the fastest way to get help?

Accepted Answer

Email support@searchchamp.com for account and technical issues. For billing, use the in-app Settings → Billing page — most changes take effect immediately.

Question 2

Do you offer a demo?

Accepted Answer

Yes. Pick 'Book a demo' above (or send a message with the Sales topic) and we'll schedule a 30-minute walkthrough on your own domain — AI Visibility across 8 engines, the 7 specialist agents, and the workflows that matter to you.

Question 3

Where is SearchChamp headquartered?

Accepted Answer

Dubai, United Arab Emirates. We serve customers globally in English, with bilingual English/Arabic support built into the team from day one.

Question 4

How do I report a security vulnerability?

Accepted Answer

Email security@searchchamp.com with a description of the issue. We respond within 24 hours and follow responsible disclosure — coordinated fix first, then public disclosure.

Question 5

Can I try SearchChamp before talking to sales?

Accepted Answer

Absolutely. Start a 7-day free trial (credit card required) at any time — no sales call needed. Every paid tier ships the whole toolset, so you can evaluate the full platform from day one.

Question 6

I'm switching from Semrush or Ahrefs — can you help me migrate?

Accepted Answer

Yes. Use the Migration topic and tell us your current setup. We'll help you bring keywords, sites, and reporting across and stand up your first AI Visibility run so you're tracking citations across all 8 engines on day one.

Question 7

Can I request a feature?

Accepted Answer

Yes — feature requests go to support@searchchamp.com with the subject line 'Feature request: [name]'. We review and vote on all requests in our product board.

Question 8

I'm an agency. Is there a custom plan?

Accepted Answer

The Agency plan ($399/month) covers 15 sites with branded client reporting included. For teams needing bespoke SLAs, more sites, SSO/SAML, or volume discounts, ask about Enterprise — use the Sales topic or email sales@searchchamp.com.

Question 9

Do you offer SSO or SAML for Enterprise?

Accepted Answer

Yes, for Enterprise customers. It's scoped as part of an Enterprise conversation with sales rather than a self-serve toggle on the pricing page — email sales@searchchamp.com or use the Sales topic above and we'll walk through what your team needs.

Question 10

Is Arabic language support available now?

Accepted Answer

Not yet as a full product feature — SearchChamp is English-first today. The Dubai-based team supports Arabic-speaking customers directly, and full Arabic-language SEO features (RTL UI, Arabic keyword and SERP data) are a planned expansion.

Question 11

Do you offer a discount for annual billing?

Accepted Answer

Yes — annual billing saves 25% compared to paying monthly, across every plan tier.

Question 12

Do I need a credit card to start the free trial?

Accepted Answer

Yes — the 7-day free trial requires a credit card and can be cancelled anytime before it converts to a paid plan.

Question 13

Is there a free plan that doesn't require a trial or a card?

Accepted Answer

Yes. The Free tier covers a single project with no credit card required — real keyword tracking, AI-visibility checks, an audit, and a few published articles a month, all on a weekly refresh. Upgrade any time to lift those limits and switch to daily refresh.

Topic	SLA
Sales	4 business hours
Support (Solo)	24 hours
Support (Business)	12 hours
Support (Agency)	4 hours + dedicated CSM
Press	1 business day
Careers	5 business days

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